Our staff understands the cultural and language needs of international patients and offers a variety of services to meet those perse needs. Via email and phone, we can help you arrange everything before you come and during your stay.
Pre-arrival preparations - Before you arrive, we will discuss with you which personal items and medical records you will need to bring and any necessary pre-arrival financial arrangements. We would be happy to assist you with any other concerns you might have regarding transportation, food, the weather, or any other special needs.
Assistance at the airport - The patient service staff will meet you at the airport when you arrive in China and bring you to our center. Upon your arrival, we will help you complete the admission process, fill out the registration forms, and help you adjust to your new surroundings. When you depart China to return home, our patient service staff will escort you to the airport and assist you with customs check-in.
Language Services - We know that getting around China can be tough without an ability to speak Chinese. However, our patient service staff can provide language assistance in English.
Visa Extension - Occasionally, a patient's treatment cycle will take longer than the time given on the patient's travel visa. In these cases, our patient service staff can help you to extend your stay.